I received this product, and I want to note that its shelf life expires in 7 months from the day it arrived. I ordered two of them, and although the company apologized for the issue, they denied my request for a free return. They stated, “Please note that returns are subject to a $7 return fee, which will be deducted from the total refund amount.”
Additionally, I noticed a discrepancy in the ingredients listed on their website. It claims the key ingredients are zinc oxide, titanium dioxide, vitamin C, and hyaluronic acid. However, the active ingredients in the product I received are octocrylene (10%) and zinc oxide (15%). This is interesting because, instead of being a mineral sunscreen, it actually functions as a chemical sunscreen.
Given these concerns, I have a question: How can I trust this website for future orders if I am unsure about the ingredients listed and the expiration date on the products?
I’m loving the products so far.
I ordered two of these using promo October 30. I saw the discount on my screen with a total of $413 and took a photo, but was charged $590!!! - The total changed as soon as I hit purchase. Ive tried contacting the company and have received no response, and the items were shipped to me.
The pads from this order were soft. When I order them from Zo the pads are a bit rough for exfoliating the skin.
QR codes came cut out and that's very strange. They had no explanation as to why. When researched the QR code provided quality data of the product. This is very shady. On the left you can see an original product and the 2 on right are what I ordered from Skincare Essentials. BEWARE !!!
I did not use any of the 5 products i purchased. The phone number they give you on the packing invoice does not work. It does not ring. No one answers it. I had to call my bank and dispute this charge. Do not buy from this place. It is a house in the middle of a neighborhood and I’m not sure what’s going on
I’ve been a loyal customer for years, but this recent experience has left me completely frustrated and disappointed. I ordered a product that arrived with a broken pump, making it unusable. I reached out multiple times via email and phone, but received no resolution for weeks. After finally being instructed to return the item, I waited even longer for a replacement—only to receive another broken pump.
To make matters worse, I never received a prepaid return label for the second return, nor have I been issued a full refund. Despite my loyalty and numerous attempts to get this resolved, I’ve been met with silence. This level of customer service is unacceptable. I will be rethinking future purchases unless major improvements are made.
This is one of the worst moisturizers! Balls up over retinol or other products, including the brand’s TNS product, doesn’t do a good job at moisturizing, smells like grandma perfume. It irritates my skin. I used it 1x and tried to return and they even sent me a shipping label and I did say on my return request that I tried and it. They did not give me my money back. Why provide a label if you already know if it’s been used even once you can’t return it. Buyer beware.
Learned my lesson in trying to to save money: not worth it.
I don’t believe this is an authentic ZO product the label smudged right off. My doctor’s office warmed me about counterfeit products. I would like a full refund!
My skin is acne prone and this serum has helped reduce inflammation and improve the overall condition of my skin. I am very happy with the results and will definitely buy more!
A very nice dish for cleansing, I’m very satisfied. Don’t be surprised by the fact that there is a salicylic acid in stock, it won’t dry it out, it won’t tease it, but it will calm you down even better.
I bought a new bottle directly from skin medica to test it and see if mine from this site is authentic, completely the same product! Zero difference. Thank God-I spend so much money on this site lol!
*yes, it is supposed to be red and smell funny (like chemicals)
I never recieved this product, and never received an update from this company as to where my purchase went?
I wish I could give this zero stars. I’ve been a ZO customer for almost three years using daily power defense every single day and decided to try this site to get it cheaper - guys I promise you this is NOT ZO. My skin is completely wrecked, I’m so bummed and mad at myself for believing this is legit. Please please please don’t waste your time or money. The mug picture was without makeup before I tried this crap.
I am 52 and have had Acne my entire life. I have never gone out in public without foundation. My skin is now completely clear and with the use of Aklief also my skin is now flawless and I do not need foundation! I have before and after pics too.
Skin felt and looked better overnight with a single use - brightens, smooths, plumps and firms with zero irritation. It lost a star due to pilling which makes it impossible to use under cosmetics. Already ordered the TNS moisturizer and Recovery serum. After witnessing the skin improvements, it is worth the price. Very impressed with the speed of fulfillment and shipping from Skincare Essentials. Thank you!
Received the cream tube that I ordered; however, the tube is 3 months away from expiration date. Contacted customer service multiple times and unable to talk to anybody. Still haven't received my refund yet. How does this happen.
I spent $$$$ on this skin care thinking if you spent the money you get the rewards but not true!
I have been trying to reach someone since I recieved the wrong item Saturday. 2 emails, 3 days of trying to reach someone in chat, and one website inquiry. Hopefully someone will finally see this. I ordered the dry/very dry box and was sent the normal/combination box. Even what the box said was inside was wrong. There are different dates on all of the bottles, and the tinted 45spf moisturizer was not in there, it was untinted SPF 33. I suspect this is a fake product, or returns all bundled together incorrectly and repackaged. I have nothing to compare it to so I don't know if it's real or not. But the lack of communication on what I'm supposed to do with this is very upsetting. I spent a lot of money on this system.
I think I received a bottle of old product - I've always purchased in store at Ulta and the product is a creamy white serum. One bottle will easily last me 9+ months, and it always stays the same color for me. When I opened this bottle - it is a caramel color, not the white I am used to. Wish I could return and get my money back because this is not a cheap product, but I didn't open until I ran out of my previous bottle and I am now past the 30 day return window. Beware of buying and if you do, please check it before the return window closes
I am a long time user of JM products, and nothing comes close to the results I’ve gotten. I receive multiple compliments. And it all starts w the C-esta Face Serum. A little goes a long way! Love it!
Dispensed poorly without both chambers equally dispensing. Results not impressive. Customer care of this company did not respond well to my emails about it!
I have been using the product for about 2 weeks and I like the results, but I don’t love it. To be honest, the packaging bothers me. It’s packaged in a small but heavy non translucent bottle. The bottle only holds 1.7 oz. I won’t be able to tell when I’m about to run out. Personally, I won’t spend this much money again for such a small amount of product, that is mostly expensive packaging.